In more recent years my career has evolved into consulting and training in real estate, but I have been constantly asked to manage properties for people. So now in 2009 I have decided to combine my ongoing training work with a return to hands on involvement in residential property management. However, my goal is to do so in such a way that I can offer a unique service to select clients - something beyond standard agency management.

Why go for run of the mill, when you can run the mill?

The idea behind Twenty to One is to provide a management service that can be truly personalised, where only one highly qualified and experienced person will be managing your property, and where a maximum of twenty properties will be managed at any given time. Operating with a focus on sustaining service levels for twenty clients, rather than the usual agency ambition of acquiring as many managements as possible, sets TwentyToOne apart. Offering the service to select clients means I can ensure a more intimate knowledge of your requirements, your property, and your tenancies. There will be no delegating tasks, no staff turnover to contend with, and no diminishing service or accountability over time. Nor will you have to contend with a Monday to Friday 9 to 5 mentality.

TwentyToOne utilises available technology to conduct business online and onsite at your property, not from a suburban office. I have streamlined the traditional office structure in order to provide the necessary flexibility. Receipts and payments will be transacted via proven and reliable online banking procedures, and you can have your rent money as I receive it rather than waiting until the end of the month.

Ongoing communication with your tenants, and with you, may be facilitated via this website and of course, via email / phone or personally.

All procedures will be fully compliant with Office of Fair Trading requirements. Additionally, as a licensed member of REIQ, you can be assured that I am accountable for conducting all business within the ethical bounds of REIQ's Standards of Business Practice.

This is a management option for smart investors who know that the bottom line depends as much on your choice of property manager as it does on your choice of asset.

I look forward to providing you excellence in property management.

Kim Coffey (formerly VanDuynhoven).

~ About Me | ~ Management Specifications | ~ Testimonials |

Whilst I was originally a school teacher, curiosity caused me to leave teaching to take my very first job in a real estate office in 1990. It was the property management side of the business that immediately drew my interest, and within 10 months I was the Property Manager, in charge of 300 properties.

During my career I have worked in property management in Mackay, Rockhampton, the Sunshine Coast, Brisbane and briefly in London.

When I first started in real estate, there were no requirements to undertake formal training, but I sought to further educate myself of my own accord. I completed an introductory course in 1991, then in 1998 I studied further to obtain a Certificate IV in Property Services (Real Estate Operation). In 2005 I completed additional modules of study and subsequently obtained a Certificate IV in Real Estate Agency Practice and applied for a full Real Estate Agent's licence.

In 2001 I moved into a consultancy role. I began training for REIQ (Real Estate Institute Qld) in Brisbane on a contractual basis, authoring some training materials for them, and providing both classroom and distance education training to students entering the real estate industry. My passion, and my field of expertise, has always remained property management and I am still currently a contract trainer with the REIQ's Professional Development division.

I have also invested in real estate myself, so I know first hand of the concerns you face.

On a more personal level, I have a strong interest in conservation and animal welfare, and accordingly I will be donating 5% of all profits to The Wilderness Society for the excellent work they do in preserving native species of flora and fauna.

~ About TwentyToOne | ~ Management Specifications | ~ Testimonials |

The following samples are excerpts from various written references received over the course of my career, and available for viewing in full when we meet to discuss your property requirements.

"I have had a lot of contact with property managers over time. You however, took the service we were used to and elevated it to a new level, building a team of professionals around yourself, making my role as a landlord so much easier. I clearly remember the phone calls I appreciated most were the ones where you advised me of a problem and then quickly added that you had already solved it! That tells me something about you and your abilities." J Sinnamon, 2001.

"You looked after our unit magnificently and you will definitely be sorely missed." L & A Senior, 1999.

"Kim is always willing to 'go that extra mile', follows through and does what she promises and keeps you informed. I have had dealings with other property managers and I can easily say that Kim's service is by far the best." H Wood, 1998.

"I trusted her completely with my properties which she managed." A McBride, 1992.

"I have always been happy with the way she has looked after my interests and I would have no hesitation in recommending her." H Grundy, 1991.

~ About TwentyToOne | ~ About Me | ~ Management Specifications |